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Understanding the Context

The printer is connected to a USB port on a Windows 7 computer with a Homegroup setup, documents, Photos and Printer sharing turned on. There are two other computers; a Windows 7 and a Windows 8.1, both were setup with the same Homegroup on this wireless network. All three computers have the same Workgroup name but different computer names. Make sure your Surface is turned off and plugged in, and then insert the USB recovery drive into the USB port.

Key Insights

Press and hold the volume-down button while you press and release the power button. Hi, 1. Have you tried connecting the external hard drive to a different USB port? 2. Do you remember making any changes, prior to the issue?

Final Thoughts

3. Do you have Windows 7 Service Pack 1 installed on your computer? Method 1: Run the hardware and devices troubleshooter on your computer. Open the Hardware and Devices troubleshooter Is the receiver plugged into a port directly on the PC, or is it on a secondary port that connects through a keyboard, USB hub, etc? Were the controller and receiver purchased together in the same package, or were they bought individually? Are either of them 3rd party (non-Microsoft) products?